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Help center  /  Clients

Sent emails and the automatic emails

Check whether an email reached a client, and see which emails the studio sends on its own.

Clients > Sent emails lists the last 200 emails your studio sent, newest first, with who it went to, the subject, the type and the status. Click a subject to read the email as it was sent. A client's page shows their last 20 under Emails.

Clients > Sent emails.
Clients > Sent emails.

Statuses

  • sent: handed to the mail service.
  • failed: it didn't go. The reason shows under the subject.
  • bounced or marked as spam: the address didn't accept it, or the person reported it.
  • paused: your studio's email is paused after too many bounces or spam reports. Apture support can turn it back on.
  • not sent: recorded only. Demo clients with test addresses never get real email.

Emails clients get automatically

  • You're booked: when a deposit is paid, with their portal link. It mentions the contract only when one is set to send automatically. It also goes when you add a session by hand with the confirmation ticked.
  • Please sign or Quick form: when a contract or form is sent, including your automatic contract after booking.
  • Your signed copy: right after they sign, with the PDF attached.
  • Rescheduled: when they move a session themselves.
  • New time and Cancelled: when you move or cancel a booking with the email box ticked.
  • Your gallery closes in N days: before a gallery with an end date closes, if turned on in Settings > Notifications.
  • You're on the waitlist and A spot opened: for waitlists.
  • Gift card emails to the person receiving a card and the buyer.
  • Sign-in link and Set your portal password: when a client asks for them.
  • Inquiry follow-ups, if you turn on auto-send. See Inquiry follow-ups.

Emails you send with a click

Portal link, form reminders, held times, booking links for inquiries, and the buttons on a booking: Portal link, Questionnaire reminder, Balance reminder, Gallery is ready and Ask for a review.

Emails you get

New bookings, new inquiries, cancellation requests, reschedules, overpayments, signed contracts, completed forms and the daily digest go to the address in Settings > Notifications. See Notifications and the daily digest.

Still have a question? support@aptureapp.com