Get help from Apture, and send ideas

A real person at Apture reads every message.

Contact support

1. Go to Account > Help & support.
2. Under Contact Apture support, fill in a Subject.
3. In What's happening?, say what you were doing, what you expected, and what happened instead. A link to the page helps.
4. Add a Screenshot if it helps show the problem (JPEG, PNG or WebP).
5. Click Send to support.

We reply by email within 1 business day. Your recent requests are listed on the same page, marked Open or Answered.

If your plan has lapsed and the admin only opens on Billing, Help & support still works.

If support signs in to help

Sometimes the quickest way to help is for someone from Apture to look at your admin. Every visit is listed under Account > Settings > Security, in Apture support visits, with the reason given. Anything changed during a visit is marked Apture support in the activity log. Billing, passwords, two-step sign-in, the Stripe connection and team roles can't be changed during a support visit.

Ideas & requests

Wish Apture did something, or did it differently? Tell us.

1. Go to Account > Ideas & requests.
2. Fill in What would you like? and pick an Area.
3. Under Tell us more, describe what you're trying to do and how it would help your clients or your day.
4. Click Send to Apture.

Every idea you've sent is listed with its status: New, Reviewing, Planned, Shipped or Declined. The counts at the top show how many you've sent, and how many are planned or shipped.