Rescheduling or cancelling your session

Plans change. You can move your session yourself in most cases, or send your photographer a request.

Moving your session

1. Open your client portal. See Your client portal and signing in.
2. Under your upcoming session, click Reschedule or cancel.
3. Pick a new open time.
4. Click Move my session.

Your old time is released and you get an email confirming the new one. If someone else took the time you picked a moment before you, you'll be asked to choose another.

When you can't move it yourself

Your photographer sets a few limits. You'll need to ask them directly if:

• your session is too close. The page tells you how many hours before the session you can still move it.
• you've already moved this session as many times as allowed.
• there are no other open times right now.

In each case the page explains why and you can send a request instead.

Cancelling

On the same page, under Need to cancel?, you'll see your photographer's cancellation policy. Add a note if you like, then click Send cancellation request.

This doesn't cancel your session on its own. It lets your photographer know, and they'll get in touch to sort it out. Your portal shows that your request was sent.